Order Confirmation

Order confirmation emails are sent to the email address and Text number provided by the customer upon placing an order.

Tracking

We prefer to keep our customers informed about their orders, therefore, tracking information is sent to them via WhatsApp within 24-36 hours of placing the order.

Delivery Time

Due to the huge SNEAK-A-CLAUS Sale order volumes, shipping is taking a little longer than usual. We’ll try our best to deliver your sneakers as soon as possible, but the delivery time may go up to 10–15 working days.

Delivery times vary from state to state, area to area, and pincode to pincode. Particularly in Telangana and Hyderabad, where some pincodes are not serviceable.

The delivery days are subject to change if there is a weekend in between, a festival, a courier strike, a national holiday etc.

Once an exchange is approved, the product is picked up from the customer. After it reaches the warehouse and passes quality inspection, a new pair is shipped.

Once a return is approved, the product is picked up from the customer. After it reaches the warehouse and all claims are verified, the refund is initiated.

The complete process of pickup and exchange or refund may take 7–10 working days. This timeline may vary if weekends or public holidays fall in between.

Please note that exchanges or refunds will not be processed if the sneakers are used, if any items or free gifts sent with the order are missing, or if the inner yellow/red box packaging is damaged or not reusable.

Contact us

Customers can contact us with any queries on mail Help.zaydn@gmail.com

Kindly note that complimentary items such as extra laces box, keychains, and shoe bags are not mandatory with sneaker orders during the 65% off sale period.