Please read the guidelines below before submitting an exchange or return request.

1) Exchange & Return Charges

If you receive an incorrect size, colour or product compared with your order, or a defective product, we’ll arrange a free exchange or a full refund.

If the correct product has been delivered, a ₹200 reverse shipping fee applies. This will be charged for an exchange or deducted from your refund.

Sale exclusions: Products purchased for ₹1,199 or below or during the Summer Sale or any other 65% or higher off sale are not eligible for exchanges or returns.

2) Request & Processing Timelines

Please submit your exchange or return request within 3 days of delivery.

After your order is picked up, please allow 7–10 days for it to reach our warehouse, undergo quality inspection and have the exchange or refund initiated. This timeline may vary due to weekends, festivals, courier strikes or public holidays.

3) How to Submit a Request

Tap the button below and upload the requested images, including:

• The sneakers received.
• The bottom soles of the sneakers — mandatory.
• Any complimentary items received.
• The original packaging.

4) Product & Packaging Requirements

Please return the sneakers in their complete original packaging, including both boxes, wrapping paper and any extra laces, keychains or other items received with your order.

For hygiene reasons, we’re unable to accept sneakers that have been tried on without socks or show visible dirt. Exchanges and refunds can only be processed when the product and packaging requirements are met.

5) Updates on Your Request

All exchange and return updates will be sent to the email address and mobile number provided at checkout.

If your request has been reviewed and rejected, we’re unable to reconsider the same request through Instagram DMs, email, our helpline or other channels.

Thank you for your understanding.
Team ZAYDN